Leander, TX

1. Booking Policy

1.1. Reservation Process

• How to Book: Reservations can be made online, by phone, or in person. All bookings are for a minimum term of one (1) month.

• Advance Booking: Reservations are accepted up to 60 days in advance and are allocated on a first-come, first-served basis.

• Required Documentation:

  • Valid government-issued photo ID

  • For RV/Boat: Proof of ownership, registration, and insurance

  • For Storage: Proof of insurance (optional but recommended)

• Deposit:

  • RV/Boat: A non-refundable deposit equal to one night’s stay or 25% of the monthly fee is required to secure the booking.

  • Storage: A one-time administrative fee is required; no security deposit is collected.

• Booking Confirmation:

  • Bookings are confirmed in writing (email or portal) upon receipt of the deposit and required documentation.

1.2. Rental Terms

• Minimum Stay: One (1) month.

• Lease Type: Month-to-month, automatically renewing unless notice is given.

• Utilities: For RV sites, metered electricity is billed separately.

2. Cancellation Policy

2.1. Notice Requirements & Refunds

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• Deposit: All deposits are non-refundable.

• Full Refund: If cancellation notice is given before the notice period, any pre-paid rent (excluding deposit) will be refunded.

• Late Cancellation: Cancellations made after the notice period forfeit the deposit and any pre-paid rent for the month.

• No Prorated Refunds: No refunds for early move-out or partial months once the rental period has started.

• Force Majeure: Refunds will be issued for cancellations due to force majeure events (e.g., natural disasters, government orders).

2.2. Special Considerations

• Peak Season: Stricter notice periods or higher deposits may apply during peak demand months or special events.

• Documentation: All cancellation requests must be submitted in writing (email or portal).

3. Waitlist Policy

3.1. Waitlist Enrollment

• When to Join: If no space is available, customers may join the waitlist for their desired unit type (RV, Boat, or Storage).

• How to Join: Waitlist requests are accepted online or in person. A refundable waitlist fee may be required to secure a spot.

3.2. Waitlist Management

• Prioritization: Waitlist order is determined by the date and time of request. Priority may be given to returning customers or premium members.

• Notification: When a space becomes available, the next person on the waitlist is notified via email/SMS.

• Response Window: Customers have 24–48 hours to confirm and pay the required deposit. Failure to respond within this window results in the offer passing to the next person on the list.

• Waitlist Expiration: Customers who do not respond or decline an available space are removed from the waitlist or moved to the bottom.

• Regular Updates: Periodic emails will be sent to confirm continued interest and keep the waitlist current.

4. Legal & Compliance Notes

• Transparency: All fees, deposits, and cancellation terms are clearly disclosed in the rental agreement.

• Insurance: Renters are responsible for maintaining insurance on all stored property. Proof of insurance is required for RV and Boat rentals.

• Accessibility: The facility complies with ADA requirements for accessible parking, routes, and amenities.

• Dispute Resolution: All agreements include a dispute resolution clause, with arbitration as the preferred method.

📑 Policy Summary Table

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